About the role
Responsibilities:
- Manage projects, establish productive, professional and profitable relationships with key personnel and clients in assigned projects.
- Coordinate with various departments within the organisation, including support, service, technology and manage resources, in order to ensure seamless functioning of the client accounts.
- Responsible for client receivables; planning and execution of monthly retention.
- Document all requests and comments made by clients to ensure timely feedback and follow-up actions on client escalations/queries.
- Ability to maintain a positive, motivational, 'get things done' attitude, especially when faced with difficult circumstances.
- Achieves strategic customer objectives and account plans defined by company management.
- Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary actions required and always keep the internal team updated.
- Maintain a consistent schedule of online meetings with the client to manage performance objectives, customer expectations, and assess customer needs on an ongoing basis.
Requirements:
- Exposure to US/International Client (Preferred).
- Prior Experience in IT Projects Handling /, Project Coordinator / Project Manager roles.
- Excellent written and verbal communication and presentation skills, able to generate interest and engage the client during calls and on emails.
- Candidates with IT Project Management, Wordpress, PHP, and technical skills are preferred.
- Preferred Location: Noida.
- Good relationship-building skills (internal, external, and cross-cultural).
- Sound computer skills, especially in the areas of MS Word, MS Excel and MS PowerPoint.