About the role
Manages information technology (IT) tasks and staff, establishes relationships with external clients, services computer systems and software, and maintains computer networks and user connectivity.
- Develops relationships with external clients and organisations to assess their technology, support, and security needs
- Provides client assessments, and pitches IT equipment and service packages during meetings or presentations
- Offers innovative solutions that meet clients’ needs while remaining cost effective
- Manages projects by creating timelines, adhering to budgets, and assigning staff members
- Establishes client and sales goals, and tracks progress and other metrics
- Maintains relationships with technology, software, and security vendors
- Manages and assesses the performance of staff members who specialise in support, sales, and installation
- Identifies staffing needs and works with human resources colleagues to pursue the hiring process
- Specialises in IT needs and demands for a particular industry, such as academics, finance, or healthcare
- Maintains familiarity with current and upcoming IT equipment, services, and other developments
- Coordinates troubleshooting, support, and service for equipment and networks when necessary
- Upholds a sense of customer service and measures client satisfaction
- Attends industry events and trade exhibitions to learn about cutting edge product releases and news
IT Service Manager Skills and Qualifications
Bachelor’s Degree in Computer Science or a Related Field, Experience with Computers and Networks, Experience with Customer Service, Management, Leadership, Staffing, Written and Verbal Communication, Interpersonal Communication, Problem Solving, Decision Making, Critical Thinking, Teamwork, Attention to Detail, Analytical Thinking, Time Management, Working Under Pressure.