About the role
Ensures the efficient functioning of software applications by troubleshooting, resolving issues, and providing technical support to end-users
Troubleshooting and Issue Resolution:
Identifying, analysing, and resolving software issues, including bugs, errors, and performance problems.
Technical Skills: Strong understanding of software applications, databases, operating systems
Problem-Solving: Ability to analyse complex issues, identify root causes, and develop effective solution
Communication: Excellent verbal and written communication skills to interact effectively with users, developers, and other stakeholders.
Maintaining technical documentation, including troubleshooting procedures,