About the role
We are seeking a skilled and proactive IT Support Engineer with 2+ years of hands-on
experience in providing comprehensive IT support. The ideal candidate will be responsible for
resolving hardware and software issues, managing user accounts, supporting Microsoft 365
services, handling video conferencing systems, basic network troubleshooting, printer support,
and coordinating with vendors.
RequirementsIT Support Engineer Responsibilities:
• Provide Level 1 and Level 2 support for end-user hardware issues (desktops, laptops,
peripherals).
• Troubleshoot and resolve issues related to Microsoft 365 (Outlook, Teams, OneDrive,
SharePoint, etc.).
• Set up, maintain, and troubleshoot video conferencing systems (Zoom, Teams Rooms,
Webex, etc.).
• Manage user accounts and permissions using Microsoft 365 Admin Center.
• Perform basic network troubleshooting (LAN/WAN, IP conflicts, connectivity issues).
• Maintain an inventory of all hardware and software resources.
• Install, configure, and troubleshoot printers and multifunction devices.
• Coordinate with external vendors for hardware repairs, software licensing, and service
escalations.
• Maintain documentation of issues, solutions, and standard operating procedures.
• Ensure timely resolution of support tickets and maintain high user satisfaction.
Professional Skills
• Any bachelor’s degree.
• Strong knowledge of Windows OS, Microsoft 365.
• Familiarity with networking basics (IP addressing, DNS, DHCP).
• Experience with video conferencing tools and AV equipment.
• Good understanding of printer setup and troubleshooting.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple tasks effectively.
Experience
• 2+ years of experience in IT support or a similar role.