About the role
Troubleshoot and resolve IT issues – Provide first/second-line technical support to employees for hardware, software, network, and system problems, either in person, over phone, or via remote access. Manage hardware and equipment – Set up, configure, and issue laptops/desktops, peripherals, and other IT equipment to new and existing employees; maintain an inventory of company IT assets. Handle software installation and access – Install, update, and license software applications; manage user accounts, email setup, and access permissions (e.g., Active Directory, VPN, systems logins). Maintain IT infrastructure – Monitor and maintain office network, servers, printers, and other systems to ensure smooth day-to-day operations; escalate complex issues to senior IT staff or vendors when needed. Support onboarding/offboarding and documentation – Prepare and configure devices for new joiners, retrieve and wipe equipment from exiting employees, and maintain records/tickets of issues resolved using a helpdesk/ticketing system.