About the role
IT Support Senior Associate
Information Technology | Gurugram FUNCTION
Information TechnologyEXPERIENCE
2–4 YearsLOCATION
Gurugram (Onsite)SHIFT
General Hours About the RoleNeolytix is a US-headquartered healthcare BPO/KPO serving 280+ healthcare organizations across RCM, Credentialing and Provider Enrollment, Medical Coding, Virtual Medical Assistants, and Payer Analytics, with delivery centers in Gurugram and Manila. The IT Support Senior Associate provides first- and second-level technical assistance to onsite and remote users across the Gurugram office and global operations, ensuring smooth functioning of hardware, software, network infrastructure, and end-user systems.Key Responsibilities
- Provide Level 1 and Level 2 technical support for hardware, software, and peripheral issues.
- Install, configure, and troubleshoot operating systems (Windows and macOS), standard applications, and email clients (Outlook, Exchange Online, and Google Workspace).
- Manage user accounts, security permissions, and system access via Azure AD, Microsoft 365, Intune, and other enterprise platforms.
- Maintain and update IT asset inventory with proper documentation and tagging.
- Support and monitor network connectivity, Wi-Fi, VPN, and SharePoint performance with IT administrators.
- Assist with setup and maintenance of video-conferencing and collaboration tools (Google Meet, Zoom, and Microsoft Teams).
- Respond to service tickets and follow up to ensure timely resolution per SLA targets.
- Collaborate with global IT teams for escalations, project rollouts, and security-compliance initiatives.
- Educate users on IT best practices, system security, and productivity-tool usage.
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 2 to 4 years in IT support or helpdesk roles within a corporate or BPO environment.
- Proficiency in Windows, Microsoft 365, Exchange Online, SharePoint Online, Intune, and common enterprise IT platforms.
- Basic understanding of networking (LAN/WAN/Wi-Fi), VPNs, and cloud-based systems.
- Strong analytical, troubleshooting, and communication skills; able to manage multiple tasks in a fast-paced environment.
- Familiarity with service-desk tools such as Jira, Freshservice, or Zendesk.
Hands-on learning across enterprise platforms in a US healthcare tech environment.Supportive Global Team
Direct access to a collaborative global IT team.Certification Support
Ongoing professional development and certification opportunities.Solid Benefits
Competitive compensation with health insurance and paid time off.