About the role
- Provide technical support for desktops, laptops, mobile devices, and enterprise applications across onsite and remote environments.
- Manage device lifecycle activities, including provisioning, imaging, deployment, upgrades, refreshes, and asset recovery.
- Support conference room and collaboration technologies, including audio/video systems, meeting room solutions, and workplace technology platforms.
- Troubleshoot and resolve hardware, software, operating system, network connectivity, and infrastructure-related issues.
- Coordinate with internal IT teams and external vendors to resolve incidents, perform repairs, and maintain technology standards.
- Support onboarding, office moves, technology rollouts, and other end-user technology initiatives.
- Maintain accurate documentation of technical procedures, assets, incidents, and service requests using IT service management tools.
- Contribute to continuous improvement initiatives that enhance operational efficiency and the overall end-user experience.