About the role
Must-Have Japanese language proficiency JLPT N3 or above (mandatory) Experience in L1 Support / IT Monitoring operations Understanding of incident management and IT support workflows Ability to communicate effectively in Japanese and English
Responsibilities Provide L1 support for applications and infrastructure as per SLAs Perform system monitoring and proactive issue identification Log, prioritize, and escalate incidents to L2/L3 teams as needed Coordinate with Japanese customers and internal teams for issue updates Maintain accurate tickets, documentation, and shift handovers Qualifications: BACHELOR OF ENGINEERING