About the role
Salary: ₹7 – ₹8 LPA
Department: Information Technology
Reporting To: Manager – Business Applications Integrations IT
Experience Required: 4+ Years
Working Hours: 40 Hours / Week
To provide technical support, maintenance, and operational assistance for business-critical applications. The role focuses on ensuring high system availability, resolving incidents, supporting integrations, and assisting in application enhancements to improve business efficiency and performance.
Key Relationships
Internal:
- Lead – Applications Integration
- Application Owners
- System Support Administrators
- IT Teams
- Department Heads
- IT Vendors & Service Providers
- Customers & Stakeholders
- Customs & Port Authorities
Core Responsibilities
1. Application Support & Maintenance
- Provide operational and technical support for business-critical applications
- Ensure high availability and performance of applications
- Monitor systems and perform routine maintenance
- Handle incidents, troubleshoot issues, and provide timely resolutions
- Provide after-hours support when required
2. Integration & Middleware Support
- Support Oracle Integration platforms (SOA/WLI/OSB)
- Work with Apache Tomcat servers and application deployments
- Handle Navis SN4, CAMCO Systems, and Oracle SQL Reporting
- Assist in troubleshooting integration and middleware-related issues
3. Compliance & System Monitoring
- Follow ITIL processes: Incident, Problem & Change Management
- Maintain logs, scripts, and system health checks
- Ensure compliance with IT policies and corporate standards
- Maintain and update technical documentation
4. Deployment & Release Management
- Assist in application deployments, upgrades, and patching
- Support configuration across production, testing, and DR environments
- Ensure smooth releases with minimal business disruption
- Coordinate release activities under Lead guidance
5. Business Analysis & Solution Support
- Assist in gathering and documenting business requirements
- Support solution design and feasibility analysis
- Create process flow diagrams and integration documentation
- Support configuration and system integration tasks
6. Incident & Change Management
- Support UAT coordination and post-deployment activities
- Ensure proper testing and sign-off before production release
- Provide early production support and issue resolution
- Maintain accurate documentation of incidents and solutions
7. Stakeholder & Client Coordination
- Collaborate with internal teams and external vendors
- Maintain strong working relationships with Australian IT teams
- Ensure high customer satisfaction through timely support
Key Performance Indicators (KPIs)
- Application uptime and availability
- Incident response and resolution time
- Compliance with IT policies and standards
- Quality of documentation and knowledge sharing
- Stakeholder satisfaction and feedback
- Smooth deployment with minimal disruption
Required Qualifications
- Bachelor’s Degree in IT / Computer Science or related field
- ITIL Foundation Certification (Preferred)
Experience Required
- Minimum 4+ years in application support / Java-based environments
- Experience in Oracle SOA, Tomcat, SQL, or similar technologies
- Exposure to deployment, patching, and upgrade activities
- Experience with Linux/Windows server environments
- Familiarity with tools like ServiceNow, Jira
Technical Skills Required
- Core Java / J2EE
- Oracle SQL / Database Management
- Middleware Technologies (SOA, OSB, WLI)
- Apache Tomcat / Application Servers
- Basic knowledge of XML, SOAP, EDI
- Scripting & Log Analysis
- Understanding of infrastructure & networking basics