Java Production Support Executive

Responsibilities:

• Provide end-to-end L1/L2 production support for business-critical applications running on distributed technologies, ensuring high availability and performance.
• Monitor application health, jobs, and interfaces using standard monitoring tools; respond to alerts, incidents, and service requests within defined SLAs.
• Perform detailed incident triage, impact assessment, and initial root cause analysis; document findings and collaborate with development and infrastructure teams for permanent fixes.
• Manage the incident, problem, and change lifecycle in alignment with ITIL best practices, including ticket logging, prioritisation, communication, and closure.
• Execute standard operating procedures, deployment checklists, and runbooks for routine maintenance, releases, and environment validations.
• Analyse recurring issues, identify trends, and propose preventive measures and process improvements to enhance system stability and user experience.
• Coordinate with cross-functional teams during major incidents and releases, providing timely updates to stakeholders and clear communication on progress and resolution.
• Maintain accurate and up-to-date technical documentation, knowledge base articles, and support guides to enable faster resolution and knowledge sharing.
• Support non-production environments as needed, including smoke testing, sanity checks, and validation after deployments or configuration changes.
• Participate in shift-based support, including on-call rotations, to ensure 24x7 coverage for critical applications as required.

Requirements:

• Educational Requirements: MCA, MSc, MTech, Bachelor of Engineering, BCA, and BSc.
• Knowledge of design principles and fundamentals of architecture.
• Understanding of performance engineering.
• Knowledge of quality processes and estimation techniques.
• Basic understanding of the project domain.
• Ability to translate functional / non-functional requirements into system requirements.
• Ability to design and code complex programs.
• Ability to write test cases and scenarios based on the specifications.
• Good understanding of SDLC and agile methodologies.
• Awareness of the latest technologies and trends.
• Logical thinking and problem-solving skills, along with an ability to collaborate.