Java Support

Location: Hyderabad, India

Experience: 4+ Years

Job Type: Full-Time / Permanent / Contract (Specify as applicable)

Work Mode: On-site / Hybrid / Remote (Specify clearly)

We are looking for a skilled Java Support Engineer with 4+ years of experience to join our technical support team in Hyderabad. The ideal candidate will have strong knowledge of Java technologies, excellent troubleshooting skills, and the ability to support enterprise-level applications in production environments.

• Provide Level 2/3 application support for Java-based applications.
• Analyze logs, debug code issues, and provide root cause analysis.
• Work closely with development, QA, and DevOps teams to resolve issues.
• Monitor application health and performance using tools like New Relic, AppDynamics, or Splunk.
• Handle incident, change, and problem management activities.
• Automate repetitive support tasks using scripts or tools.
• Participate in on-call support rotation and ensure SLAs are met.
• Create and maintain documentation for support processes and solutions.

• Strong experience in Java, J2EE, and related frameworks (e.g., Spring, Hibernate).
• Good understanding of RESTful APIs, Servlets, and JSP.
• Experience with SQL and databases like MySQL, Oracle, or PostgreSQL.
• Experience in application support, production monitoring, and incident management.
• Hands-on experience with Linux/Unix systems and shell scripting.
• Familiarity with ticketing tools like Jira, ServiceNow, or Remedy.
• Knowledge of version control tools (e.g., Git).
• Exposure to CI/CD pipelines and tools like Jenkins is a plus.
• Excellent communication and stakeholder management skills.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• ITIL Foundation certification (preferred).
• Experience in BFSI, Telecom, or E-commerce domain is a plus.