About the role
Jedox Techno-Functional Consultant – FP&A Production Support
Role Purpose
Provide functional and technical production support for the Jedox FP&A solution, ensuring stable operations, accurate data, reliable integrations, SLA compliance, and effective user support across planning, budgeting, forecasting, reporting, workflows, and access management.
Key Responsibilities
• Functional Support: Support Jedox FP&A planning models for revenue, Opex, Capex, manpower, projects, budgeting, forecasting, transfers, releases, and
financial reporting.
• Technical Support: Resolve issues across Jedox administration, Integrator, cubes, dimensions, rules, workflows, dashboards, reports, data loads, automations,
security, and access.
• Integration and Data Support: Monitor interfaces, troubleshoot failures, validate data, reconcile mismatches, and ensure accurate reporting and dashboard outputs.
• Service Management: Manage incidents and requests through ServiceNow, including triage, resolution, escalation, documentation, SLA tracking, and recurring
issue reduction.
• Change Support: Implement approved configuration changes while identifying major enhancements requiring formal change control.
Required Skills and Experience
• Strong FP&A knowledge across budgeting, forecasting, reporting, workflows, approvals, and financial validations.
• Hands-on Jedox experience in administration, Integrator, cubes, dimensions, rules, ETL, reports, dashboards, workflows, and security.
• Ability to diagnose issues, perform root-cause analysis, coordinate with Finance, IT, vendors, and support teams, and resolve integration or data flow issues.
Expected Outcomes
• Stable Jedox FP&A production environment with minimal disruption.
• Accurate planning, reporting, dashboards, workflows, integrations, and data outputs.
• Improved SLA performance, faster resolution, reduced recurring issues, and stronger user confidence.