Jewellery Consultant

Job Description

Eligibility Criteria

Education, Certificate (Relevant education, achievement & certification)

1. Any bachelor degree is mandatory

2. MS Office certification / part of curriculum

Knowledge (knowledge gained in the past relevant to this requirement)

1. Knowledge in front-end retail operations

2. Selling & customer service

3. Basic knowledge of Jewellery - Gold, Diamond, Platinum and Silver will be an added advantage

Skills (Specific job skills required for this job)

1. Communication - Excellent verbal communication in English(Mandatory) & regional language.

2. Basic computer operating knowledge

3. E-mail communication

4. Basic knowledge of ‘Point of Sale’ system (POS)

Experience (Specific type or amount of experience)

1. 1 - 3 years of relevant experience in front-end retail operations. Preferably with an established Retail Brand

2. Freshers with high level of communication skills and attitude to serve customers

Suitability Criteria

Success Behaviors (Traits like interpersonal skills etc.)

1. Enthusiastic

2. Selling(Passion to Sell)

3. Interpersonal Skills

4. Influencing

5. Analytical

6. Pressure Tolerance

7. People oriented

8. Strong Team Player

9. Warmth / empathy

10. Organized

11. Willing to take Ownership

12. Willingness to Learn

13. Well groomed

Willingness (Preference / Values / other requirements)

1. Job location - Across India

2. Ability to work as per Brand guidelines and set schedules.

3. Extended working hours during weekends, Festivals and season time

4. Shift timing - Minimum 9 hours with strict adherence

5. High Integrity (non-negotiable)

Profile @CaratLane

Your KRA/KPI

1. Attend and assist the customers at store and provide adequate product knowledge

2. Influencing and selling jewellery

3. Achieve target - Monthly / Seasonal

4. Maintain high VM standard at store

5. Addressing all customer queries

6. Following up with the customers

7. Ensure that the store is clean, safe and presentable for customers

8. Completing payment transactions; preparing merchandise for delivery.

9. Retaining the existing or new customers

10. Maintain and monitor store inventory

11. Coordinating with inter departmental personnel

12. Working on POS, ERP system, Magento etc

General

Other (Common details)

1. CTC - Rs.2.4 to 3 lacs

2. Employment type - Full-time

3. Reporting to ASM / Store Manager