About the role
Planning
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Visiting customer on regular basis or as per planned schedule
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Ensure timely response to the customer for technical related points
Execution
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To execute meeting with customer for any new development project / any technical issue related to customer (new devp. / existing running)
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Execute meetings with customer for future upcoming projects
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Collecting all the relevant data for designing the product and transferring the same to the internal development team
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Setting up of meeting with customer and internal development team for clarification of any technical points
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Provide technical guidance and support to customers on products, systems, and applications
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Analyze customer requirements, recommend appropriate products, and ensure optimal solutions are designed and implemented
Monitoring and Reviews
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Do project reviews along with customer for updating the current status
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Do tech review meetings with customer through the life cycle of the project
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Getting the product design approved from the customer
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To sign off relative development documents from customer
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To sign off DVP with customer
Team Management
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Ensure training need identification for application team
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Ensure KRA setting of entireapplication team
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Review performance of the team on the assigned projects (achievement of the KRAs as per the MFO/ MPCP)
Implementation of Systems and Improvements
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Ensure the customer development system are adhered too
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Participate in IATF/ customer audits and ensure closure of findings (CAPA)