Jr. CRM Executive for real Estate group_Tathawade_Pune

The Senior CRM Executive will be responsible for managing customer relationships from booking to possession, ensuring high customer satisfaction, smooth coordination with internal teams, and timely resolution of customer queries.

• Act as the single point of contact for customers post-booking

• Handle customer documentation, agreements, allotment letters, and possession formalities

• Coordinate with Sales, Legal, Accounts, Site, and Finance teams for customer-related processes

• Manage payment follow-ups, demand letters, and account statements

• Address and resolve customer queries, complaints, and escalations in a timely manner

• Maintain accurate CRM records and customer data

• Conduct handover, possession, and registration coordination

• Ensure compliance with RERA guidelines and company policies

• Prepare CRM reports and MIS for management review

• Strong communication and interpersonal skills

• Excellent coordination and follow-up abilities

• Customer-centric approach with problem-solving skills

• Knowledge of real estate documentation & processes

• Proficiency in CRM software and MS Excel