About the role
Job Description-
Product Support Engineer
Job Description Summary
Key Responsibilities:
Customer Support: Provide top-notch product support to customers over
the phone. Your focus will be on delivering exceptional service, ensuring that
every interaction leaves a positive impression.
Technical Monitoring: Actively monitor application, infrastructure, and
databases to ensure seamless functionality and quickly resolve any issues.
Problem Solving: Assess and troubleshoot products or service-related issues,
ensuring timely and efficient resolution.
Collaborative Teamwork: Work closely with other team members to share knowledge
and provide optimal solutions to customer challenges.
Role Overview
We are seeking
passionate and driven individuals to join our team as
Product Support Intern. In this role, you will be the first line of
support for our customers, providing expert assistance over the phone
while making a difference in their experience with our products. If you enjoy
solving problems, working in a fast-paced environment, and being part of a team
that values collaboration, this is the opportunity for you!
Requirements
What We’re Looking For:
Strong Communicator: Excellent
verbal and written communication skills are essential to thrive in this role.
Analytical
Thinker: A natural problem solver with a knack for troubleshooting and
thinking outside the box.
Tech-Knowledge:
Comfortable with basic technical concepts and eager to learn.
BenefitsCab Facility
Night Shift Allowance