About the role
Requirements:
- Years of Experience: 2.5 Years to 3 Years.
- Proficiency in diagnosing and resolving application-level issues efficiently.
- Familiarity with various operating systems such as Windows and Linux.
- Experience with ITSM software and ticketing systems (JIRA and Redmine).
- Awareness of IT security best practices and protocols.
- Strong verbal and written communication skills to interact with end-users and team members.
- A focus on providing excellent customer service and addressing user needs.
- Analytical and critical thinking abilities to troubleshoot issues creatively.
- Flexibility to adapt to rapidly changing technology environments.
- Collaboration skills for working with various IT teams and departments.
- Efficiently prioritize and manage multiple tasks and requests.
- Strong documentation skills to record solutions and create user-friendly guides.
- SQL, MS Excel, and strong knowledge of ITIL V4/V3
- Comfortable to work in 24/7 shift timing.