About the role
Qualification: Graduate (Mandatory) Key Responsibilities: Interact with field agents over calls and provide timely support Build and maintain good relationships with field agents Explain basic insurance products and resolve their queries Meet daily productivity targets such as call count, talk time, and quality Update call details in the system accurately Skills Required: Good verbal and written communication skills Basic knowledge of tele-calling and customer handling Basic understanding of insurance Comfortable using computers and CRM systems Positive attitude and willingness to work in a target-driven environment