About the role
Responsibilities:
- Deliver L1/L2 support to enterprise customers across emails.
- Respond to client queries with clear, concise, and professional email communication.
- Diagnose and resolve issues related to data workflows, dashboards, and system functionality.
- Collaborate with Product, Engineering, and Data teams to address complex problems.
- Support customer onboarding, product adoption, and ongoing usage.
- Track and manage issues through ticketing systems while adhering to SLAs.
- Document recurring issues, solutions, and process updates.
- Assist in data-related operations and partner workflows within the platform.
- Maintain high standards of customer experience and response quality.
Requirements:
- 2 - 4 years of experience in customer support / technical support within B2B enterprise software.
- Strong proficiency in business email writing and client communication.
- Experience handling enterprise or B2B clients.
- Understanding of software platforms and data-related processes.
- Familiarity with ticketing tools.
- Basic knowledge of Excel and data handling concepts is an advantage.