About the role
Job Title: Junior Developer
Education: Any Graduate
Experience: 0 – 1years (Freshers with relevant skills and training may also be considered).
Location: Hyderabad
Key Skill:
The EPM Tier-1 (Junior) Associate will provide first-level support for Enterprise Performance Management (EPM) applications. The role involves monitoring application health, ticket triaging, handling routine support requests, and assisting in day-to-day production support activities. The associate will receive structured training and progressively take ownership of recurring operational tasks.
Should be open to work in night shift (One to two weeks in a month)
Should work from office only. Exceptions can be given to woman employees for night shift as per the HR policy.
Job Description:
Monitor EPM applications and scheduled jobs.
Perform ticket triaging and assign or escalate incidents based on priority and severity.
Handle recurring support tickets following documented procedures.
Execute routine operational and maintenance activities.
Perform initial troubleshooting and root cause analysis for basic issues.
Escalate complex incidents to Tier-2 or Tier-3 support teams.
Update ticket status and maintain accurate documentation.
Follow defined SLAs, support processes, and operational standards.
Participate in knowledge transfer sessions and continuously improve functional and technical knowledge.
Contribute to documentation, runbooks, and standard operating procedures.
Support production deployments and post-deployment validation activities when required.