Junior ServiceNow engineer

Junior ServiceNow engineer

Role:

 Manages and resolves incidents against ServiceNow applications.

 Performs routine maintenance to include performance monitoring and error

identification/ remediation.

 Deployment and day-to-day administration of ServiceNow Modules: Incident,

Request, Change, CMDB, Asset Management.

 Manages Update Set creation and migration.

 Participates ServiceNow upgrade planning and execution.

 Manages Instance Security, User/Group Access/Access Control Lists

 Contributes to ServiceNow releases Adheres to internal standards, policies, and

procedures.

 Performs other duties as assigned.

Profile

 BS degree in any of the following: Computer Science, Computer Engineering,

Computer Information Systems, or Computer Systems Engineering or equivalent

years of experience Minimum 2+ Years’ experience with ServiceNow

Implementations

 Minimum 2+ Years of experience with Application Experience: Incident, Problem,

Change Management, Knowledge, Service Catalog

 Knowledge of the principles, methods, and techniques used in ServiceNow systems

administration and support.