About the role
Job Title: Junior Database Administrator
Education: Any Graduate
Experience: 2+years
Location: Hyderabad
Key Skills: 2+ years supporting Oracle Siebel CRM applications in a production environment.
Job Description:
Responsibilities for SN Oracle Siebel CRM-POS Support Engineer:
2+ years supporting Oracle Siebel CRM applications in a production environment.
Provide L2/L3 production support for Oracle Siebel CRM/POS System
Troubleshoot incidents, perform root cause analysis, and resolve application issues within SLA targets.
Monitor application health, integrations, workflows, and batch processes.
Support releases, deployments, testing, and production validation activities.
Coordinate with business users, service desk, infrastructure, and vendor teams to resolve issues.
Maintain operational documentation, knowledge articles, and support procedures.
Identify recurring issues and recommend process or system improvements.
Develop and support integrations with enterprise systems, eCommerce platforms, and POS solutions.