About the role
- Manage user access provisioning, modification, and de-provisioning activities.
- Handle access requests, incidents, and service tickets in accordance with established processes.
- Provide Level 1 and Level 2 support for IAM and non-ICS applications.
- Troubleshoot application access issues and escalate complex cases when required.
- Ensure compliance with security policies, governance standards, and audit requirements.
- Maintain accurate documentation of access changes, incidents, and operational procedures.
- Support application owners and senior support teams in resolving user access challenges.
- Assist in maintaining and improving process documentation and standard operating procedures (SOPs).
- Deliver reliable support within a structured, process-driven environment.
- Basic understanding of IAM concepts, roles, permissions, and access controls.
- Familiarity with ITSM tools and ticket management processes.
- Strong attention to detail and data accuracy.
- Customer-focused approach with excellent communication skills.
- Team-oriented mindset with a willingness to learn and develop IAM expertise.
Location:Chennai, Bangalore, Indore, Hyderabad