About the role
- Manage and maintainZoho CRM, including data, modules, fields, pipelines, and user access.
- Build and optimizeworkflows, blueprints, and automationusingDeluge.
- Develop basiccustom functions and scriptsto automate CRM processes.
- SupportAPI integrations, webhooks, and third-party tool integrations.
- Work withZoho Campaigns / Zoho Marketing Automationfor basic campaign execution and customer segmentation.
- Create and maintainreports and dashboardsto track sales, customer, and campaign performance.
- EnsureCRM data hygiene, including data validation, deduplication, and regular updates.
- Troubleshoot CRM issues and provide timely solutions to internal teams.
- Coordinate withSales, Marketing, and Tech teamsto understand requirements and improve CRM processes.
- Support ongoingCRM customization, automation, and process improvementinitiatives.
Requirements
- 1–3 years of hands-on experiencewith Zoho CRM / Zoho ecosystem.
- Strong hands-on knowledge ofDeluge— mandatory.
- Basic working knowledge ofSQL.
- Basic knowledge ofJavaScript or Python.
- Understanding ofAPIs, webhooks, and integrations.
- Exposure toZoho Flow, Zapier, or similar automation toolsis preferred.
- Good understanding ofCRM workflows and automation.
- Comfortable withExcel and basic reporting/analytics.
- Strong logical thinking and problem-solving skills.
- Good communication and coordination skills.
- Bachelor's degree inIT, Computer Science, Marketing, Business, or a related field.