About the role
Reponsibilities:
- Serve as the primary point of contact for assigned key enterprise accounts.
- Develop and maintain long-term relationships with CXOs, plant heads, safety heads, and decision-makers.
- Drive revenue growth through account expansion, renewals, upselling, and cross-selling opportunities.
- Understand client business objectives, operational challenges, and identify areas where Bidaal's solutions can add value.
- Coordinate with internal teams, including Sales, Product, Operations, and Customer Success to ensure seamless project delivery.
- Conduct regular business reviews, performance presentations, and strategic account planning sessions.
- Monitor account health, customer satisfaction, and proactively address escalations.
- Identify new business opportunities within existing accounts and adjacent business units.
- Travel frequently to client locations for relationship management, business reviews, and on-site discussions.
- Maintain detailed account plans, CRM updates, revenue forecasts, and management reports.
Requirements:
- Minimum 3+ years of experience in Key Account Management, Enterprise Sales, or Client Relationship Management.
- Proven track record of managing large enterprise accounts in B2B environments.
- Prior experience working with clients across heavy industries such as Mining, Steel, Power, Manufacturing, Construction, Automotive, Oil & Gas, or similar sectors.
- Strong network and ability to engage with senior stakeholders and decision-makers.
- Values professional stability and is committed to contributing meaningfully within a long-term, growth-focused organization.
- Excellent relationship-building, negotiation, and stakeholder management skills.
- Exceptional verbal and written communication skills.
- Highly organized, disciplined, and data-driven in account management.
- Tech-savvy and quick to adapt to AI tools, CRM platforms, and enterprise technologies.
- Willingness to travel extensively to industrial sites and client locations.
- Immediate joiners from the Delhi NCR region will be preferred.