About the role
- End-to-end ownership of key account contract operations.
- Single-point coordination between customers, field teams, revenue/commercial teams and internal stakeholders.
- Senior-level engagement and relationship management with key customers
- Ensure timely execution of contractual commitments, service deliverables and customer requirements.
- Monitor contract performance, SLA adherence, revenue realization and outstanding issues.
- Drive resolution of customer escalations through effective cross-functional coordination.
- Proactively identify risks, gaps and opportunities within key accounts and initiate corrective actions.
- Prepare and present key account performance updates, MIS and management reviews.
- Coordinate with leadership on critical customer matters and strategic account requirements.
- Strengthen customer relationships and ensure high customer satisfaction and retention.
- Strong technical product awareness, KAM, Stakeholders management, Data management, Ownership approach