About the role
Years of Experience:
Exp - 4 to 7 years
IT - Knowledge management + Video SOP
Job Description:
Equip the front-end teams in Genpact with relevant expertise and resource recommendations
• Provide value-added front-line support to case teams by sharing curated "best of" Genpact content, experience, and perspectives
• Collaborate with our service line/capability teams, to collectively provide the best consolidated view of our internal and external knowledge
• Lead the capture and sharing of the knowledge base
• Capture and process knowledge onto our global knowledge management platform
• Coordinate with other Knowledge Specialists to identify cross practice content priorities and identify gaps in the knowledge base
• Communicate with service line/capability teams and other communities to understand work and solicit most relevant content
• Manage metadata to facilitate user searching
• Package and codify our best thinking into insights
• Collaborate with service lines to fill content gaps through new strategies, product development and deployment
• Manage and maintain community page(s) on the knowledge management system; ensuring our best materials are represented and shared
• Actively contribute to the practice and broader Growth intelligence team
• Run roadshows for new hires on the Knowledge Management platform, its enablers, etc.
• Participate in (and sometimes run) global team trainings, group projects, experience sharing, mentoring, and other initiatives