About the role
JOB DESCRIPTION
POSITION Title
PA – Specialist
DESIGNATION
Deputy Manager / Manager
POSITION GRADE
L2
DEPARTMENT
APC – ORO
REPORTING POSITION
Ashmita Sharma
WORK LOCATION
HO
OBJECTIVE OF THE ROLE
Premier Agency - Specialist – Virtual Help Desk
KEY RESPONSIBILITIES
üReceive Queries via Email and Phone Call from various Premier Agency Stake holders (Leader, Managers and Premier Agency Advisors)
üIdentify the Gaps and get the resolution within 24 Hours and revert back
üAs applicable coordinating with various department and get closures on Queries.
üPA specialist will also manage and handle all queries related to Pay-Outs and Promotion.
üMust be good in making MIS and Analyse the Data
üWork on various Projects given by Premier Agency Head
üKnowledge of making Presentation and Excel Reports.
üTracking the Queries and ensure the Resolution is given within Timelines.
üEnsuring adherence of the TAT given for each Query or Project
üWillingness to work on Alternate Saturday as applicable basis the Project requirement of the Sales Team.
INTERACTIONS
Internal Relations:
External Relations:
REQUIRED QUALIFICATION AND SKILLS
Qualification: Graduate , MBA will be an added advantage.
Certifications (If any): MBA, Advance Excel (Optional)
Work experience in years: Minimum 2 Years preferably in Customer Relation Profiles from BFSI, Real Estate or any other Service Oriented Industry
Key competencies:
·Smart Communicator well versed with English (Written and Spoken fluency is a must) and Hindi (Spoken)
·Well versed with Advance Excel, Analytical and Power Point skills
·Interpersonal skills and Go-getter – job involves coordinating with various Stake Holders.
·Multi-tasking ability to Interact with all kind Stake Holders