About the role
Job Description:
Gathering requisite data/information via Primary research (On Call). Ability to use keywords wisely when doing internet research. Good email etiquette. Good English command. Should be okay with rotational shifts
Requirement:
Position – Customer Interaction Executives Typing Speed – Above 20 Skills – Good computer skills with good hand with Internet surfing &Excellent communication Basic knowledge of research (search engine)
Need experience from international Process
Job Responsibilities:
- Customer Interaction:
- Handling inbound and outbound calls/emails/chat to address customer queries related to the KYC process.
- Providing assistance in completing KYC formalities, clarifying doubts, and guiding them through the process.
- Managing escalations or complex cases in a calm and professional manner.
- KYC Compliance:
- Verifying customer identities and documentation as per company or regulatory standards.
- Ensuring all necessary customer information is captured accurately and in compliance with international KYC norms.
- Monitoring customer accounts for potential fraud or unusual activity.
- Data Management:
- Maintaining and updating customer records in the system.
- Ensuring confidentiality and accuracy in handling sensitive customer information.
- Cross-Department Coordination:
- Liaising with other departments (fraud, compliance, legal, etc.) for any escalated KYC cases.
- Collaborating with international teams to ensure consistency in KYC processes across different regions.
- Strong communication skills (both verbal and written), especially in English.
- Experience with KYC processes and regulatory standards.
- Attention to detail and accuracy in handling customer data.
- Ability to handle international customers and resolve issues promptly.
- Familiarity with CRM software and data management tools.