About the role
Responsibilities:
- Provide first-level application and technical support to users.
- Monitor applications, identify issues, and perform initial troubleshooting.
- Handle and resolve application-related incidents and service requests.
- Work with Linux/Unix environments for basic troubleshooting and monitoring.
- Use SQL queries for data validation, issue analysis, and troubleshooting.
- Monitor application performance and identify potential issues.
- Escalate complex or unresolved issues to the appropriate L2/L3 teams.
- Maintain proper documentation of incidents, resolutions, and troubleshooting steps.
- Coordinate with internal technical teams to ensure timely issue resolution.
- Follow defined support processes, SLAs, and escalation procedures.
- Provide timely updates to stakeholders regarding the status of reported issues.
Requirements:
- Good knowledge of Linux.
- Good understanding of SQL.
- Application/Production Support experience.
- Basic troubleshooting and problem-solving skills.
- Good communication and coordination skills.