About the role
\u0009 Provide phone, email, remote, and in-person support to troubleshoot various technical
problems.
\u0009 Installing, configuring & troubleshooting issues and follow up until resolved related to
Hardware, Software, Windows 11, O365 Products etc.,
\u0009 Documenting 1st Level Troubleshooting steps performed, escalating the issues to the
appropriate teams if unable to resolve them independently.
\u0009 Managing Laptop/Desktop Inventory and updating in Organization Asset Management
Tool
\u0009 Ensure all the Workstations are complaint as per the Organization Standards to meet
Department KPI Score and SLA
\u0009 Internet Link Monitoring and resolving issues with the coordination with respective ISP
Vendor(s)
\u0009 Placing orders via SC and Invoice Processing in SAP (Organization will provide training)
Required Skills
\u0009 Technical Skills - Win11, O365 Softwares, SCCM Client, Antivirus, Proficiency in Excel
(must) etc., Android and iOS will be and added advantage.
\u0009 Problem-solving skills - Strong problem-solving skills help resolve these problems in a
timely manner without breaching SLA.
\u0009 Communication skills - Good communication skills in English & Hindi (must) and local
languages.
\u0009 Teamwork skills - effectively collaborating with other teammates and supporting them
as and when required.
\u0009 Travel - Travel to various sites to any part of India as and when required.
\u0009 Training Abilities - Skills to educate non-technical users on utilizing technology.
\u0009 Time Management - Prioritize and handle high volumes of support request and other
task.