About the role
- Provide first-level contact and convey resolutions to customer issues
- Properly escalate unresolved queries to the next level of support
- Track, route, and redirect problems to correct resources
- Update customer data and produce activity reports
- Walk customers through problem-solving process
- 2-4 years of experience in a similar role
- Proficiency in ticketing tools and customer service software
- Excellent communication and problem-solving skills
- Ability to prioritize and manage time effectively
- Technical background in IT, Computer Science, or related field
- Competitive salary
- Opportunity for career growth and advancement
- Work with a talented and collaborative team
- Health insurance and other benefits package
- Flexible work hours and remote work options
Come be a part of our dynamic team in Pune and make a difference in customer support!