About the role
Detailed JD
Role: L2 Application Support ConsultantLocation: Mumbai/Pune/Bangalore/ChennaiExperience : 3 to 6 yearsWork Mode: Work from Office Notice period: Immediately or max 10 days.Domain - Production Support
Required Skills: · Java, · PL/SQL, · Unix, · Azure Cloud,· DevOps
Other Skills:
Application Support Experience Key Responsibilities:
- Provide technical support and troubleshooting for application issues
- Investigate and analyze complex problems, implementing effective solutions
- Collaborate with L1 support and development teams to escalate and resolve issues
- Ensure timely and effective communication with customers regarding support issues
- Perform root cause analysis and provide permanent solutions for recurring problems
- Contribute to the creation and maintenance of support documentation and knowledge base
- Participate in on-call support rotation and handle critical incidents
- Manage and prioritize support tickets and escalations
- Conduct regular system monitoring and performance optimization
- Participate in application deployment and release management processes
- Stay updated with the latest technologies and industry trends relevant to application support
- Assist in the training and mentorship of junior support staff
- Collaborate with cross-functional teams to improve overall system and application performance
- Contribute to the continuous improvement of support processes and procedures
- Adhere to SLAs and KPIs related to application support and incident management
- Bachelor's degree in Computer Science, Information Technology, or a related field
- 3+ years of experience in application support or related technical roles
- Strong knowledge of SQL and database management
- Proficiency in UNIX/Linux environments and scripting languages
- Excellent problem-solving and analytical abilities
- Solid understanding of ITIL framework and incident management processes
- Experience with enterprise application monitoring and alerting tools
- Strong communication and customer service skills
- Ability to prioritize and manage multiple tasks in a fast-paced environment
- Knowledge of software deployment and release management processes
- Familiarity with IT service management (ITSM) tools
- Certifications such as ITIL, CompTIA, or Microsoft are a plus
- Ability to work effectively in a team and independently with minimal supervision
- Flexibility to participate in on-call rotations and off-hours support as needed
- Desire to continuously learn and adapt to new technologies and tools