About the role
JOB DESCRIPTION
L2 OpenShift / Datacenter Support Engineer
Position Details
Position: L2 OpenShift Datacenter Support Engineer
Experience: 5-8 years Datacenter / Kubernetes / OpenShift support
Shift: 24×7 rotational shift support, including night shifts and on-call support as required
Location: [Nagpur]
Job Summary
We are looking for an L2 OpenShift support engineer in Datacenter responsible for troubleshooting, incident management resolution of OpenShift (4.x) and Kubernetes (1.29) and associated middleware platform. The role will handle complex L2 issues, perform root-cause analysis, patch management, coordinate with L3/OEM /SI teams, and ensure platform availability, and stability.
Key Responsibilities
1. OpenShift / Kubernetes Administration & Troubleshooting
Perform 24×7 monitoring of OpenShift/Kubernetes clusters and ensure its up and running.
Identify abnormal resource consumption and take corrective measures.
Escalate complex issues to L3 teams and other stakeholders within defined SLA.
Immediate reporting to L3 in case of any critical issue like severity 1 and major business impact.
Perform cluster administration and troubleshooting of OpenShift/Kubernetes clusters and identify the root cause of incidents and create the report.
Understand application deployment plans and perform capacity planning
Perform user management and configuration management.
Ensure cluster upgrades/patching are done on regular basis.
Backups/Restore of cluster wherever required.
Perform corrective actions and coordinate with L3 teams for complex platform issues.
Mentor and guide L1 to ensure smooth operations within SLAs.
Discuss SLA report with L3 on weekly basis.
Participate in DR activities from plan to execution and maintain learnings.
2. Cluster Operations & Lifecycle Management
Support OpenShift cluster upgrades, patching and maintenance activities.
Manage and troubleshoot Cluster Operators and platform components.
Ensure security compliances are maintained.
Required Technical Skills
Mandatory
Hands-on experience on Red Hat OpenShift (4.x)/ Kubernetes. (1.29 and above)
RHEL Linux troubleshooting
Good communication and coordination skills.
ITIL-based Practices in Incident, Problem and Change Management.
Handson experience on Continuous deployment tool
Basic networking concepts – TCP/IP, DNS, HTTP/HTTPS, OSI model, Vlan, Subnets, sftp
Red Hat OpenShift/Kubernetes certification. (DO180/DO 280/Kubernetes certification (CKA))
Proficiency in administering one or more enterprise middleware stack
IBM MQ.
Hashi Corp Vault
ELK Stack
Kafka
Apache HTTP based Webserver
API Gateway
Good to Have
Knowledge of OpenShift ACM and ACS
Prometheus and Grafana.
Networking, load balancers and enterprise security concepts.
Automation/scripting using Shell, Python or Ansible.
Understanding of vulnerability management and security remediation.
Ability to independently handle P1/P2 incidents and complex production issues.
Qualification
B.E/B.Tech in Computer Science and Information Technology