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Posted 29 Jul 2025

L2 Production support

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Team
CGI India Global Delivery Center
Posted
29 Jul 2025

About the role

  • Linux/Unix:
  • How do you check disk usage and memory usage?

a.   df -h à Shows disk space usage of all mounted filesystems.

b.   du -sh à Shows the size of a specific directory


  • What does the tail -f command do?

a.   Displays the last 10 lines of a file by default

b.   -f (follow): Keeps the terminal open and updates the output as new lines are added to the file.


  • How do you find the top memory-consuming processes?

a.   top command will show all the memory consuming process


  • What all details will appear after you execute top command ?

CPU and memory usage

Running processes

Load averages

Swap usage


  • Databases:
  • How do you check if a DB connection is active?

Will Open SQL developer tool if it is Oracle database then will check by running a simple select statement. Select 1 from dual;


  • Can you write a query to find the number of records in a table?

Select count(*) from table


  • What is the difference between WHERE and HAVING clauses?

WHERE filters rows before grouping.

HAVING filters groups after aggregation.

  • What is the difference between INNER JOIN and LEFT JOIN?

INNER JOIN: Returns only matching rows from both tables.

LEFT JOIN: Returns all rows from the left table and matching rows from the right; unmatched rows show NULLs.



  • Application Logs:
  • How do you grep for a specific error in a log file?

grep “Error” <filename>


  • What is the difference between Incident, Problem, and Change in ITIL terms?

Incident: An unplanned interruption to a service.

Problem: The underlying cause of one or more incidents.

Change: A modification to infrastructure or services to fix problems or improve performance.


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