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Posted 22 Jul 2025

L3 - Production Support

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Team
CGI India Global Delivery Center
Posted
22 Jul 2025

About the role

Total Experince - 8 to 10 Yrs

Relevant Experience - 6+ Yrs

Location - Bengaluru


Primary Skill


- Strong hands-on expertise in Node.js, Express.js, and async programming

- Deep knowledge of Azure services: App Services, Functions, Cosmos DB, Service Bus, AKS, Blob Storage

- Experience with incident management, RCA, and production debugging (e.g., memory leaks, performance issues)

- Familiarity with monitoring/logging tools: Azure Monitor, App Insights, Log Analytics, ELK, Splunk

- Proficient in analyzing logs, cloud telemetry, service traces, and writing hotfixes/workarounds


Secondary / Good to Have


- CI/CD experience with Azure DevOps or GitHub Actions

- Working knowledge of SQL/NoSQL, REST APIs, and error-handling strategies

- Exposure to Docker/Kubernetes and DevSecOps practices

- Knowledge of performance testing or chaos tools like JMeter, Gremlin

- Strong documentation skills (runbooks, SOPs)

- Experience with ITIL frameworks and stakeholder communication during P1/P2 issues

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