About the role
Key Responsibilities
- Resolve critical production incidents (P1/P2).
- Perform detailed root cause analysis and implement permanent fixes.
- Design and review customizations, extensions, and integrations.
- Optimize system performance and troubleshoot complex batch and integration issues.
- Review X++ customizations, data entities, APIs, and integration architecture.
- Lead major releases, deployments, and change implementation.
- Engage Microsoft Support for product defects when required.
- Define support standards, best practices, and knowledge management.
- Provide technical leadership to L1 and L2 teams.
- Deep expertise in D365 F&O architecture and X++
- Azure DevOps, integrations (OData, Data Management Framework, Dual-write, APIs)
- Performance tuning, security, and environment management
- Strong experience with enterprise ERP support and governance
- Excellent stakeholder and vendor management skills