About the role
We are looking for an experienced L3 Support Engineer with strong technical knowledge of Java-based applications and modern frontend technologies. The candidate will handle complex production issues, troubleshoot application failures, perform root cause analysis, and ensure application stability and availability.
Responsibilities:
- Provide L3 production support for business-critical applications.
- Investigate and resolve complex technical issues and production incidents.
- Perform root cause analysis and implement permanent fixes to prevent recurring issues.
- Troubleshoot applications built using Java, React, Next.js, and Redux.
- Work with Gradle for build management and dependency troubleshooting.
- Collaborate with development, QA, DevOps, and other support teams to resolve incidents.
- Monitor application performance and ensure system stability.
- Maintain incident documentation, support procedures, and knowledge base articles.
- Provide on-call support during non-working hours and weekends, as required.
Requirements:
- Hands-on experience in L3 application or production support.
- Strong working knowledge of Java and Gradle.
- Experience with React, Next.js, and Redux.
- Strong troubleshooting, debugging, and root cause analysis skills.
- Ability to manage critical production incidents and work under pressure.
- Good communication and collaboration skills.
Work Requirements:
- Willingness to provide on-call support during the 7:00 PM to 4:00 AM IST window.
- Availability for on-call support during weekends, as required.
- Comfortable working in an L3 support role focused on production stability and incident resolution.