About the role
Serve as the primary L2/L3 support contact for Loftware, BarTender, Label View and Mark Magic applications supporting manufacturing and supply-chain operations.
Lead incident triage, impact assessment, escalation, stakeholder communication, root-cause analysis and corrective/preventive action tracking for labelling incidents.
Troubleshoot label generation failures, barcode issues, printer connectivity issues, print queue problems, print server errors, label formatting defects and production printing failures.
Support label template configuration, controlled modifications, approvals, testing and deployment across production and non-production environments.
Coordinate with MES, ERP, WMS, warehouse, manufacturing, business application and integration teams to resolve interface-related labelling issues.
Support shipping labels, product labels, regulatory / compliance labels, UDI labels, RFID labels and customer / region-specific label requirements.
Monitor labelling application health, print services, print queues, interface jobs and printer availability; proactively identify recurring issues and stability risks.
Perform data validation, label verification, impact assessment and evidence preparation for incidents, enhancements, releases and audit support.
Participate in change management, release management, testing, deployment, validation and hypercare activities for approved fixes and enhancements.
Prepare operational documentation, knowledge articles, support runbooks, troubleshooting guides and ticket trend analysis to reduce repeat incidents.
Collaborate with global stakeholders, vendors, infrastructure and site teams to support manufacturing operations under a 24x6 AMS support model.
Qualifications: BACHELOR OF ENGINEERING