About the role
- Oversee the day-to-day operations of the LASIK Centre.
- Ensure smooth patient flow from registration to surgery and follow-up.
- Coordinate surgery schedules with consultants and OT staff.
- Monitor daily appointments and surgery lists.
- Ensure all LASIK equipment is operational and maintained.
- Coordinate preventive maintenance and calibration of machines.
- Ensure high levels of patient satisfaction.
- Monitor counseling quality and informed consent process.
- Resolve patient complaints promptly.
- Improve patient waiting time and service quality.
- Ensure excellent communication before and after surgery.
- Coordinate with refractive surgeons, optometrists, counselors, OT nurses, and technicians.
- Ensure all pre-operative investigations are completed.
- Verify patient readiness before surgery.
- Monitor post-operative follow-up compliance.
- Ensure proper documentation of patient records.
- Ensure adherence to NABH standards and hospital SOPs.
- Conduct departmental audits.
- Maintain quality indicators.
- Ensure infection control practices.
- Monitor incident reporting and corrective actions.
- Achieve monthly and annual LASIK revenue targets.
- Monitor surgery conversion rates.
- Improve patient conversion from consultation to surgery.
- Control departmental expenses.
- Analyze profitability and business performance.
- Coordinate promotional campaigns with the marketing department.
- Supervise counselors, optometrists, technicians, coordinators, and front office staff.
- Prepare duty rosters.
- Conduct staff training and performance evaluations.
- Monitor attendance and discipline.
- Motivate the team to achieve departmental goals.
- Monitor LASIK consumables and inventory.
- Ensure adequate stock levels.
- Coordinate procurement requirements.
- Minimize wastage and expiry of consumables.
- Coordinate LASIK awareness programs.
- Organize camps and promotional events.
- Build relationships with referring doctors and optometrists.
- Support digital marketing initiatives.
- Monitor lead conversion and marketing ROI.
- Prepare daily, weekly, and monthly MIS reports.
- Monitor departmental KPIs.
- Submit revenue and operational reports to management.
- Maintain records of surgeries, outcomes, and complications.