About the role

Job Description

Conduct daily briefings, supervise and train staff in day-to-day laundry operations
Ensure guest laundry, dry cleaning and pressing is completed according to department standards and procedures
Ensure all guest requests are promptly attended to
Records guests and staff laundry lists accurately
Post bills accurately and in a timely manner
Process all departmental paperwork
Check all laundry machinery to ensure that all filters are cleaned regularly and press covers are in good condition; report any machine defects to Engineering
Ensure that team members are using laundry equipment properly and keeping them in good condition
Keep a strict control and record of items sent for laundering by staff members
Assist Executive Housekeeper in assessing team members’ attendance and performance
Be well versed in hotel fire & life safety/emergency procedures
Attend all briefings, meetings and trainings as assigned by management
Maintain a high standard of personal appearance and hygiene at all times
Perform other reasonable duties assigned by the assigned by the Management
Establish and maintain effective employee working relationships
Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.

Qualifications

Ability to speak other languages and basic understanding of local languages will be an advantage

Additional Information

Laundry Executive