About the role
• Define and execute application management and support strategies aligned with business and technology objectives
• Develop roadmaps for application enhancements, upgrades, capacity planning, and modernization initiatives.
• Collaborate with business, infrastructure, information security, and vendor teams to improve service delivery and operational efficiency
· Identify automation and optimization opportunities to enhance system reliability and user experience.
· Ensure compliance with IT governance, information security, audit, risk, and regulatory requirements
· Establish and implement incident, problem, change, release, and service request management processes.
· Ensure adherence to ITIL standards, SDLC processes, and application lifecycle management frameworks.
· NA
· Achieve 99% error-free production deployments for fixes and upgrades
· Adherence to best practices
· Conduct or attend at least 2 training per quarter
· Lead end-to-end management and support of critical business applications across production environments
· Coordinate with vendors and technology teams to ensure seamless service delivery
· Collaborate with business, infrastructure, information security, and vendor teams to improve service delivery and operational efficiency
· Lead end-to-end management and support of critical business applications across production environments
· Manage incident resolution, root cause analysis, and problem management activities
• Oversee application releases, patch management, upgrades, and system enhancements
· Monitor application performance, capacity, availability, and operational health.
· Coordinate with vendors and technology teams to ensure seamless service delivery
KPI
• Cost saving through optimization
• Identify and implement at least 2 new optimizations or enhancements each quarter
• Proactive risk remediation and Adherence to best practices
• Planning DR Dills on time and as per DR calendar
• Ensure and maintain 100% application uptime
• Ensure to close application related tickets within SLA
• Update or create 3-5 SOPs or troubleshooting guides per quarter
• Analysis of recurring issues and plan permanent solution to reduce tickets
• Complete RCAs for escalated issues within 48 hours
• Ensure to close PIR/ change regularization in time.
• Ensure Application accessibility and uptime.
• Automation, Standardization and Process improvements.
• Ensure 100% adherence to regulatory standards
• Achieve 99% error-free production deployments for fixes and upgrades
• Adherence to best practices
· Conduct or attend at least 2 training per quarter