About the role
To support and operational management of critical business applications by ensuring service availability, incident resolution, performance optimization, stakeholder engagement, and alignment with operational and regulatory requirements.
- Provide online application, product configuration and batch support.
- Publish daily readiness report to stakeholders.
- Analyze issues received by incident management portal and provide clarification, solution and workarounds for them.
- Provide support to business queries including incident tracking and triaging.
- Communicating ticketing issues and upcoming production outage notifications to operations management leadership and respective groups.
- Coordinating with third party vendors and other application owners as and when needed.
- Operational checks (Daily/Weekly/Monthly) as per the IT process guidelines.
- Publish weekly/Monthly/Ad-hoc reports as per business need.
- Provide environment support including environment monitoring, deploying fixes, enhancements, sanity test and batch support.
- Perform release and change management services to cover defect management, prepare release deliverables related documentation, data fixes for work arounds.
- Support admin activities like status reporting and metrics generation for stakeholders.
- Support application audit, disaster recovery testing and Pen testing activities.
- RCA on production issues and plan for permanent fixes.
- Adhere to SLA’s and deliver projects on agreed timeline.
- Experience in handling onshore stakeholders.
- Identifying vulnerability and involve in patching activities.
- Involve in documentation and compliance activities, Hands on DC -DR drill of applications
Experience: 10 to 14 years
Qualifications: Engineering graduate or IT