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EXL Talent Acquisition Team

Posted 11 Aug 2026

Lead Assistant Manager-Training & Quality

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Workplace
Hybrid
Posted
11 Aug 2026

About the role

  • Training Program Management:
  • Design, develop, and implement training strategies and programs tailored to surgery coding and coding audit teams.
  • Conduct strategic needs analyses to identify skill gaps and develop training plans that address these gaps effectively.
  • Develop comprehensive training modules, presentations, and learning materials based on current procedural terminology (CPT), ICD-10-CM, and HCPCS coding guidelines.
  • Ensure training materials and processes reflect the latest updates in medical coding standards, payer requirements, and compliance regulations.
  • Training Delivery & Facilitation:
  • Conduct training sessions (classroom, virtual, or blended) for new hires, existing staff, and auditors on surgery coding concepts, audit standards, and best practices.
  • Provide hands-on coding exercises, case studies, and assessments to reinforce learning and evaluate participant understanding.
  • Offer ongoing support, mentoring, and guidance to coding professionals to enhance accuracy and productivity.
  • Curriculum Development & Evaluation:
  • Collaborate with Subject Matter Experts (SMEs), Quality Auditors, and Compliance Teams to ensure accuracy and relevance of training materials.
  • Monitor training effectiveness through assessments, performance metrics, and feedback surveys.
  • Update and refine training materials periodically to reflect process improvements, audit trends, and regulatory changes.
  • Compliance & Quality Assurance:
  • Ensure that all training initiatives comply with HIPAA, OIG, and organizational confidentiality standards.
  • Promote coding accuracy, ethical practices, and adherence to compliance guidelines throughout the training process.
  • Partner with audit teams to identify common error trends and develop targeted training to mitigate these issues.
  • Performance & Reporting:
  • Maintain detailed records of training activities, participation, completion rates, and performance outcomes.
  • Prepare regular reports and presentations for management on training effectiveness, skill development, and performance improvements.
  • Contribute to the establishment of performance benchmarks and continuous learning strategies for coding teams.

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