About the role
Key Responsibilities:
• Review claims processed by the team for correctness and completeness. • Serve as SPOC for stakeholders addressing inquiries and providing updates. • Guide the team of processors and oversee their performance. • Analyze claims to identify trends, detect potential frauds and areas of Improvements.
• Diligently attend to escalation • Publishing reports to leadership on performance metrices • Maintain Proper documentation of processes and cross skilling of resources • Ensure SLA’s & KPI’s are consistently met. Work Experience:
~ 6 to 8 years of experience managing claim reimbursements, especially travel claims.
Skills and Qualification: • Commerce Graduate. • Strong Communication skills. • Analytical and Problem solving bent of mind. • Able to work under pressure to meet timelines. • Able to effectively collaborate. • Customer Centric behavior. Technical Experience • Experience in MS Outlook, MS Excel, SAP
Must Have : Travel Claims, Team Handling, SAP, SLA/KPI Management Good to Have: F&A background , Trend Analysis, Reporting & MIS, Escalation Handling, Process Documentation Qualifications: BACHELOR OF COMMERCE