Lead Enterprise Delivery Engineer

The core responsibilities for the job include the following:

Enterprise Program Delivery and Refinement:

• End-to-End Execution: Lead enterprise delivery programs from initial handoff through go-live, taking high-level solution concepts and turning them into scalable, production-ready implementations.
• Technical Iteration: Partner directly with senior technical architects and engineering leads on the customer side to iterate on integration designs, solve roadblocks, and refine workflows in real time.
• Single Point of Technical Truth: Act as the primary technical anchor between customer technical teams and internal engineering/product units during implementation.

Integration Architecture and Systems Engineering:

• Enterprise Ecosystems: Design, build, and deploy robust, bidirectional integrations with core enterprise systems, including CRM, HR, Inventory, OMS, TMS, and e-commerce portals.
• Telephony and Omni-Channel Systems: Leverage familiarity with telephony/contact center architectures (SIP, VoIP, CTI) to integrate voice-enabled and multi-channel AI workflows into existing enterprise channels.
• Technical Fundamentals: Remain hands-on and comfortable reviewing code, evaluating APIs, whiteboarding data architectures, and writing integration logic where needed.

Security, Governance, and Compliance:

• Identity and Access Management: Implement secure authentication and access controls by integrating NuPlay with enterprise identity providers (e. g., Microsoft Entra ID, Okta, SAML/OAuth).
• Enterprise Compliance: Ensure all platform deployments comply with strict enterprise security, privacy, and regulatory guidelines.

Team Leadership and Mentorship:

• Engineering Mentorship: Guide, mentor, and level up junior delivery engineers, integration engineers, and prompt engineers on the team, setting high standards for code quality, architectural hygiene, and technical documentation.
• Delivery Standards: Establish reusable patterns, deployment frameworks, and integration toolkits to streamline future client rollouts.

Requirements:

• Experience and Core Capabilities: 8+ years of total technical experience, with a proven track record in technical delivery, integration architecture, or customer-facing engineering roles for enterprise platforms.
• Proven Delivery Track Record: Direct experience taking enterprise applications from whiteboard architecture to production deployment.
• Strong Client Engagement Skills: Excellent communication skills with extensive experience leading technical discussions, whiteboard sessions, and reviews directly with C-suite and enterprise architect stakeholders.

Technical Expertise:

• Deep Integration Know-How: Hands-on experience building integrations across enterprise software stacks (CRM, HR, OMS, Inventory) using REST/GraphQL APIs, webhooks, and middleware.
• Security and Identity Governance: Strong foundation in enterprise security protocols, identity providers (Okta, Entra ID/Azure AD), and compliance practices.
• AI/LLM Execution: Familiarity with LLMs, prompt engineering paradigms, and agentic workflows is highly desired.