About the role
Risk & Control Management
- Monitor and analyse payment-related KPI, KRI and control indicators for the assigned perimeter and escalate breaches, emerging risks and adverse trends in a timely manner.
- Ensure compliance with Payment Norms, General Payment Procedures (GPP), SOPs and associated control requirements.
- Support the execution and monitoring of My Controls, Morse Plus and other risk management frameworks applicable to the perimeter.
- Review payment incidents, identify root causes and review action plan are mitigating the risk.
- Support Exception Form (EF) reviews, annual recertification exercises and associated governance activities.
Governance & Reporting
- Produce and maintain governance reporting, dashboards and management information related to payment risk, operational performance and compliance metrics.
- Coordinate governance meetings with operational stakeholders, highlighting key risks, control weaknesses, incidents, corrective actions and regulatory updates.
- Prepare and present concise risk assessments, trend analysis and recommendations to management forums.
- Ensure actions arising from audits, controls, regulatory reviews and governance committees are tracked to completion.
Operational Excellence & Continuous Improvement
- Develop a strong understanding of payment systems, operational processes and applicable norms to identify process gaps and improvement opportunities.
- Perform Go & See reviews, root cause analysis and problem-solving workshops with operational teams to address process inefficiencies and non-compliance.
- Lead or contribute to risk mitigation and continuous improvement initiatives aimed at reducing manual activities, strengthening controls and improving operational efficiency.
- Support regulatory and strategic initiatives such as Cyber Resilience, PEPS and other payment-risk related projects within the scope of the function.
Subject Matter Expertise
- Act as a Payment Risk and Norms SME for the assigned perimeter and provide guidance to operational teams on payment norms, controls and best practices.
- Review new or modified manual payment processes and coordinate required validations with relevant stakeholders prior to implementation.
- Support training, knowledge-sharing and awareness activities relating to payment risk, controls and regulatory requirements
Operational Support
- Own and monitor Cash Settlement indicators and provide backup support for SWIFT monitoring activities where required.
- Prioritize deliverables effectively to ensure timely completion of assigned activities and support team objectives.
- Ensure all regulatory, audit and management reporting deadlines are met.
Leadership Expectations
- Demonstrate strong stakeholder management and communication skills across operational, risk and control functions.
- Foster a culture of accountability, continuous improvement and root-cause resolution.
- Act as a change champion by promoting risk awareness and supporting transformation initiatives within the perimeter.
- Payment Risk & Control Expertise
- Strong understanding of payment processes, settlement risks, controls, SWIFT, Payment Norms, and regulatory requirements.
- Risk Analysis & Problem Solving
- Ability to identify emerging risks, conduct root cause analysis, assess impacts, and drive effective remediation actions.
- Stakeholder Management & Influence
- Ability to collaborate and influence Operations, Risk, Compliance, IT, and Business stakeholders without direct authority.
- Governance, Reporting & Data Analytics
- Expertise in KPI/KRI monitoring, management reporting, dashboard creation, trend analysis, and risk-based decision making.
- Continuous Improvement & Change Leadership
- Ability to challenge existing processes, lead improvement initiatives, drive a root-cause culture, and support transformation programs.