About the role
Position Title: Lead - Export Documentation, MIS & Incentives Job location: Prabhadevi, Mumbai Key Result Areas Supporting Actions Preparation of Post Shipment documents Make sure that the team is involved in timely preparation of system generated post shipment documents with in 2 working days from receipt of BL / LR with zero error. Review that the copy documents must be shared with customer within timelines without any deviation. Bank Submission and followup LC Documentation – Monitor the LC documents are negotiated with Bank without any discrepancy charges Monitor that all Post shipment documents must be submitted with Bank with in 10 days from the date of receipt of BL / LR and valid Bill ID number is generated against same. Monitor Bank Realisation Certificates are released for all payment within the time of 30 days from the receipt of payment Smooth coordination with Shipping line / CHA Ensure team members are following up daily for BL/LR for all shipments. Make sure team is giving correct information / instrusctions to CHA / Shipping Agent while releasing BL copies to help customer clear cargo hassel free AIAFTA / SAIFTA Documentation Make sure team is submitting and checking AIAFTA / SAFTAdocumets with creating it AIAFTA SAFTA documents should be send to customer well in advance before arrival of vessel Point of contact with prompt response and creating unique customer experience. Every call is answered: Have a jump line amongst team members. Work with IT to have automated Dispatch details with LR/BL details on shipment. Monthly team meeting with Export documentation team to understand areas of concern in Order to Delivery cycle. Take proactive steps to address them MIS Reports Prepare OTIF Report for the Entire Export shipments of the month. Prepare BRC Report For the payments received in last month. Prepare EDPMS pendency Report With Reasons Relationship Management with key customers Manage key customers and address their service queries Review customer complaints work closely with the logistics and sales team to create processes to address customer complaints