About the role
- Position Title: Lead - Export Documentation, MIS & Incentives
- Job location: Prabhadevi, Mumbai
Key Result Areas
Supporting Actions
Preparation of Post Shipment documents
- Make sure that the team is involved in timely preparation of system generated post shipment documents with in 2 working days from receipt of BL / LR with zero error.
- Review that the copy documents must be shared with customer within timelines without any deviation.
Bank Submission and followup
- LC Documentation – Monitor the LC documents are negotiated with Bank without any discrepancy charges
- Monitor that all Post shipment documents must be submitted with Bank with in 10 days from the date of receipt of BL / LR and valid Bill ID number is generated against same.
- Monitor Bank Realisation Certificates are released for all payment within the time of 30 days from the receipt of payment
Smooth coordination with Shipping line / CHA
- Ensure team members are following up daily for BL/LR for all shipments.
- Make sure team is giving correct information / instrusctions to CHA / Shipping Agent while releasing BL copies to help customer clear cargo hassel free
AIAFTA / SAIFTA Documentation
- Make sure team is submitting and checking AIAFTA / SAFTAdocumets with creating it
- AIAFTA SAFTA documents should be send to customer well in advance before arrival of vessel
Point of contact with prompt response and creating unique customer experience.
- Every call is answered: Have a jump line amongst team members.
- Work with IT to have automated
- Dispatch details with LR/BL details on shipment.
- Monthly team meeting with Export documentation team to understand areas of concern in Order to Delivery cycle. Take proactive steps to address them
MIS Reports
- Prepare OTIF Report for the Entire Export shipments of the month.
- Prepare BRC Report For the payments received in last month.
- Prepare EDPMS pendency Report With Reasons
Relationship Management with key customers
- Manage key customers and address their service queries
- Review customer complaints work closely with the logistics and sales team to create processes to address customer complaints