Lead I - Production Support- facets

At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 30,000 employees in 30+ countries, we build for boundless impact—touching billions of lives in the process. Visit us at .

Summary:

UST is looking for….

App support – Lead • +5 years of experience in Healthcare IT and the Facets (TriZetto/Cognizant) platform • Strong in PL/SQL, Oracle, SQL Server, SSIS, C#, .NET, Azure • Own resolution of P1/P2 production incidents; deliver RCA within 24 hours of resolution • Perform advanced Facets module diagnostics and execute approved SQL/script fixes within change control framework • Manage Facets batch failures end-to-end; communicate business impact and recovery status to stakeholders • Participate in CAB, provide production risk assessments, and support 30-day post-deployment warranty • Maintain and enhance the Known Error Database (KEDB); author runbooks for L1 shift-left enablement • ServiceNow ITSM: incident lifecycle (P1–P4), problem management, KEDB governance, and CAB participation • Autosys / batch scheduling: job dependency analysis, failure triage, restart procedures, and batch runbook execution • Managed SLA compliance, production support, audit readiness, and incident management in a 24×7 environment • AI/Cloud first thinking as an add-on skill for production issues elimination and automation first thinking for long term issue resolutions.

What you need:

BTech/ MCA/ BCA/Msc IT/Bsc IT

Required Skills:

FACETS, EDI 834, Healthcare Systems, Enrollment

What you need:

What we believe:

We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion and to place people at the centre of everything we do.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honour our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

• To support and promote the values of UST.

• Comply with all Company policies and procedures

FACETS, PL/SQL, Healthcare Systems, .NET